Did you know? Gallup’s 12 elements of great managing

To identify the elements of staff engagement, the international consultancy Gallup conducted, more than 15 years ago, thousands of interviews in all kinds of organisations, at all levels, in most industries and in many countries. These 12 statements – the Gallup Q12 – emerged from the research as those that best predict employee and work group performance. These statements indicate what staff finds most important for them:


  1. I know what is expected of me at work


  1. I have the materials and equipment I need to do my job right


  1. At work, I have the opportunity to do what I do best every day


  1. In the last seven days, I have received recognition or praise for doing good work


  1. My supervisor, or someone at work, seems to care about me as a person


  1. There is someone at work who encourages my development


  1. At work, my opinions seem to count


  1. The mission or purpose of my company makes me feel my job is important


  1. My associates or fellow employees are committed to doing quality work


  1. I have a best friend at work


  1. In the last six months, someone at work has talked to me about my progress


  1. This last year, I have had opportunities at work to learn and grow

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